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09/05 - Character Loss Issues
Posted on September 5th, 2019 05:50 PM EST
We are aware of the issue of character loss during server transfer, since our last update on 8/29. While we are working on a hotfix asap, we are urging players not to transfer their character before we fix it.
If you have experienced character loss, please submit a ticket to our Customer Support team for assistance:
We apologize greatly for the inconvenience.